Magnicharters abruptly suspended all of its flights Saturday, leaving travelers stranded at airports in Cancún, Mérida, and Huatulco and citing vague “logistical problems” that it has yet to explain in detail.
The airline, which operates under the corporate name Grupo Aéreo Monterrey, S.A. de C.V., announced the suspension covers all scheduled flights from April 11 through April 25. The timing hit hard: it was the Saturday before a busy holiday travel week, and many passengers had already checked in their bags.
Social media quickly filled with complaints. One traveler, Denise de Rosenzweig, posted that Magnicharters canceled flight 162 on the Cancún-Monterrey route after a two-hour delay, with luggage already checked and no airline staff in sight. “Nadie de Magnicharters se hizo presente, en ningún teléfono contestan,” she wrote — nobody from Magnicharters showed up, and nobody answered the phones.
At the Cancún terminal, an airport employee identified as Alejandro Roset stepped in to address confused passengers when no airline staff appeared. He told travelers the flight had been canceled and that Profeco — Mexico’s consumer-protection agency — had been contacted in case anyone wanted to file a complaint.
In a written statement, the airline offered little clarity. “We are addressing this situation with due diligence to resolve it,” the company said, adding that as a 30-year-old carrier it “deeply regrets” the disruption to passengers.
Mexico’s Secretariat of Infrastructure, Communications and Transportation (SICT) and the Federal Civil Aviation Agency (AFAC) confirmed the suspension and activated an emergency assistance plan. Travelers stranded in Cancún, Mérida, and Huatulco were directed to the counters of Aeroméxico, Viva Aerobus, and Volaris for help. Under Mexican law, airlines that cancel operations must offer passengers an alternative flight, pay compensation, or issue a full refund plus indemnification.
The collapse did not come entirely out of nowhere. On Dec. 19, 2025, a Magnicharters captain grounded flight 780 at Mexico City International Airport, telling passengers the plane would not depart until the airline paid what it owed — citing roughly five months of unpaid wages and per diem allowances. The pilot, identified as Edgar Macías González, was removed by authorities and the flight departed hours later with a replacement crew. AFAC opened an administrative investigation. By February 2026, the airline was reportedly operating with only 2 aircraft across 5 airports and had posted a 5% drop in passengers through the first two months of the year.
Founded in 1994, Magnicharters describes itself as “La aerolínea turística de México” and serves more than 200,000 passengers a year. Its fleet of Boeing 737s connects Mexico City and Monterrey to beach destinations including Puerto Vallarta, Huatulco, Cancún, the Riviera Maya, and Mérida.
For travelers flying in or out of Yucatán, the disruption hits a region where air connectivity has been growing steadily. Mérida’s airport set a monthly passenger record of 351,915 in July 2025 and continues to add domestic and international routes.
Magnicharters provided a contact number for affected customers: 55-51-41-13-51. Passengers seeking to file a formal complaint can reach Profeco at 55 5568 8722 or 800 468 8722. El Financiero has additional details on passenger rights under Mexican aviation law.
If Your Magnicharters Flight Was Canceled
- Flights suspended: April 11–25, 2026
- Routes affected: all domestic and international Magnicharters routes, including Cancún, Mérida, and Huatulco
- Airlines offering assistance: Aeroméxico, Viva Aerobus, and Volaris at affected airports
- Magnicharters passenger line: 55-51-41-13-51
- Profeco: 55 5568 8722 or 800 468 8722
- Passengers are entitled by law to an alternate flight, compensation, or a full refund plus indemnification
Source: El Universal